Terms & Conditions
Elk River Soap Company assumes no liability for the misuse of our products.
Ingredients such as essential oils and botanicals often have methods, treatments, traditional properties and uses listed. This information is provided for informational purposes only. Any reference to medicinal or health benefits are not meant to treat or diagnose any medical condition. It is not meant to replace professional medical advice and should not take the place of any prescribed medicine. We use essential oils, botanicals, and other natural ingredients in the creation of our products. Persons with allergies or skin sensitivities may have a reaction. If irritation occurs, please discontinue use. If you have a medical condition, are pregnant, or nursing, please seek advice from a medical physician before use of any product containing essential oils, botanicals, or synthetic fragrances. We make no claims for our soap except that it will clean. Any rewarding results that occur are entirely circumstantial.
Elk River Soap Company does not have a way to review any or all websites linking to elkriversoapcompany.com. We are not responsible for the content of any other pages other than elkriversoapcompany.com.
Everything that you see or read on our website is the sole property of Elk River Soap Company. You should assume that all information is copyrighted unless otherwise noted. It may not be used in any way. You may not modify, transmit, report, frame, distribute, or reuse the contents of our website for public or commercial use without our written consent prior to its usage.
Business hours are Monday through Friday 9:00 AM until 5:00 PM CST.
We will be closed on the following holidays
New Year’s Day
All orders should be placed on our website elkriversoapcompany.com. We do accept orders via phone during normal business hours as well. If you have already submitted your order and would like to make a change to it, please notify us as soon as possible. If your order has already shipped we will not be able to make changes or cancel your order. Elk River Soap Company is an ONLINE business ONLY. We do not have a local retail store at this time. Our manufacturing facility IS NOT open to the public. If you must pick up your order locally, please make arrangements to do so before placing your order. Pick up orders must be paid for with credit card when the order is placed or with cash upon pick up.
Due to the type of products we sell we DO NOT accept returns or make exchanges. Once our products leave our facility we are not able to control the level of purity or sanitation. These items are not able to be restocked once they leave the facility. Please make sure that you check your order sufficiently before submitting it. We are not to be held responsible if you do not like the color, scent, texture, etc. of the products once you receive them.
If you receive your package and it is obviously damaged, please refuse delivery and contact us within 72 hours to make a claim. If you receive your order and the products are damaged inside the box or packaging, please notify us within 72 hours to make a claim. Please keep all packing materials and products intact, in the box until further instruction is given. You may need these items to remain in the same condition you received them in order to prove damage to the shipping company.
If we send incorrect items, please notify us within 72 hours. We will take the proper steps to ensure that you receive the correct items that you ordered.
We utilize the right to ship your order to you with the shipping company that offers the highest quality service for a reasonable amount. If you choose to have your order shipped with a specific carrier please contact us via phone to make the appropriate changes to your order. This could result in additional shipping charges.
Orders received will be shipped within ten business days.
It is very important that you provide the correct shipping address. If you provide an incorrect address and your order must be re-shipped you will be responsible for additional shipping charges.
We only ship within the United States. If you need expedited shipping please contact us at 1-888-501-2511 or email us at firstname.lastname@example.org.
If your package is returned to us by our shipping company due to a customer error, we will be glad to reship this for you but the cost to reship will be your responsibility. The cost to reship will be equal to the amount you paid for shipping on the order. I
We ship all of our products from Southwest Missouri. It will take anywhere from 2 to 5 business days to reach you.
When your order ships, we will send you an email with your tracking number. If you do not receive your order, please notify us with in 72 hours or 3 business days of the date the package was marked delivered. We are not responsible for items that are stolen after delivery from your delivery location.
Any orders that are placed locally or are made by customers shipping to the state of Missouri will be charged the applicable sales tax rate for the state of Missouri.
Out of Stock Items
We make every attempt possible to keep all items fully stocked. There are times where we do run low on an item and you may order an out of stock item. If this happens we will notify you. In the event that an item is out of stock we may offer a replacement item, back order the item, or offer a refund for the item.
Acceptable Forms of Payment
Elk River Soap Company processes credit card payments through a secure online server. We also offer PayPal as an additional payment option. We do not accept personal checks, money orders, or wire transfers. If you are picking your order up locally we accept payment in the form of cash or credit card.
Affiliate Terms and Conditions
Please visit Affiliate Terms and Conditions for more information
The only personal information that we will collect is the personal information that you provide to us when you register or when you communicate to us through our website. The information in which you provide to Elk River Soap Company is protected by the use of a Secure Socket Layer (SSL) Server. We will at any time, at your request, provide you with a copy of any personal information that we are storing about you.
Any personal information that you provide to Elk River Soap Company will be used only for the following purposes
- To provide information or services to you as requested by you.
- To let you know about information and services from Elk River Soap Company in which you may be interested
- To notify users about updates to the website
- To compile non identifying information about our users and their preferences.
We will not disclose any of your personal information to any third party without your consent.
By providing Elk River Soap Company with any personal information, you release and hold harmless Elk River Soap Company, its parents, shareholders, owners, members, and each of their subsidiaries, affiliates, directors, officers, employees, and agents from any liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information from the site.
If you have any questions about this policy please contact us at:
Elk River Soap Company
PO Box 1053
Noel, MO 64854
Elk River Soap Company © 2011-2017